Privacy Policy

Your data is controlled by AWN Mobility Technologies (demo entity). We process personal data in line with Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data. Privacy contact: support@awn.example.

• Customers: name, mobile number, email (optional), profile photo (optional), saved addresses, vehicle details, pickup and destination locations, orders, reviews and support messages.
• Payments: a secure token, card brand and last four digits. We never store your full card number or CVV — the licensed payment service provider handles those.
• Providers and their teams: business details, trade licence and compliance documents, owner or manager ID, bank details (the IBAN is stored encrypted), and staff details.
• Drivers: name, mobile number, driving licence and documents, vehicle, and live location while available or on a job.
• Technical data: IP address, device and browser type, sign-in times and security logs.
• Licence photos at registration: read on your device. If server-side smart reading is enabled, the photo is sent to our document-reading provider only to extract the fields. The photo is kept as a compliance document.

• To run your order: pricing, dispatch, tracking, payment and invoicing (performance of contract).
• Safety, fraud prevention and provider verification (legitimate interest and legal obligation).
• Legal obligations such as keeping tax invoices.
• Support and complaint handling.
• Improving the service using aggregated statistics.
• Marketing messages only with your consent — you can switch them off at any time.

We use the customer's location for pricing, dispatch and tracking. We use a driver's location only while they are available or on a job, and their current position is deleted when they go offline. The GPS trail of each job is kept with the order record for safety, dispute handling and price verification.

• The provider and driver assigned to your order: your name, mobile number, pickup and destination, and vehicle details.
• Our payment service provider.
• SMS, email and push-notification providers.
• Mapping and routing services (addresses and coordinates to draw maps and calculate routes).
• Cloud hosting and database providers, and our document-reading provider when enabled.
• Authorities where the law requires it.

We do not sell your personal data.

Data is stored on cloud servers in Frankfurt, Germany (European Union), where strict data-protection laws apply. We transfer data outside the UAE within the safeguards allowed by the UAE Personal Data Protection Law.

• Account data: while your account is active. When you ask us to close it, we delete or anonymise it within 90 days, except records the law requires us to keep.
• Orders, invoices and payment records: at least five years, as required by UAE VAT law.
• Verification codes: stored hashed and expire after 5 minutes.
• Provider documents: for as long as we work with the provider, then as long as the law requires.

We use encrypted connections (HTTPS). IBANs are stored encrypted, and passwords and verification codes are stored as hashes that can't be reversed. Access is limited by role, audit logs are kept, and documents are held in private storage. No system is perfectly secure — please report any security concern to us right away.

You can access, correct and ask us to delete your data, restrict or object to its processing, move it to another service, and withdraw consent. Email us at the address below and we'll reply within 30 days. You can also complain to the UAE Data Office.

Privacy email: support@awn.example

• awn_session — keeps you signed in (essential).
• awn_locale — remembers your language.
• awn_theme — remembers light or dark mode.

We keep a few small preferences in your browser. We use no advertising cookies and no third-party tracking.

Our services are not intended for anyone under 18.

We may update this policy and will tell you about material changes.

• Email: support@awn.example
• Phone: 800 296 (demo)
• In the app: open your order → Support